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These requirements ensure that every contractor can successfully service client programs through the platform. Please review this entire guide before applying for or selecting a client opportunity.
1. PC REQUIREMENTS
Supported Processors
Contractor’s computer must have one of the following (minimum):
Intel i3-9000 series or better
Intel i5-7000 series or better
Intel i7-5000 or i9 series or better
Pentium G5400 / N6400 or better
Xeon E-Class
Celeron J4000 / N5000 series
AMD Ryzen 3 or better
AMD Athlon 3000 series or better
❌ Not Supported:
ARM processors (including Microsoft Surface, ChromeOS devices)
Hard Drive & Memory
Minimum:
20 GB available space
60 GB total
4 GB RAM
Recommended:
30 GB+ available
60 GB+ total
8 GB RAM
Operating System
Windows 11 (licensed, fully updated)
❌ Beta / Developer versions not allowed
❌ macOS not supported
Internet Requirements
Must be hard-wired (Ethernet). Wi-Fi is prohibited.
Minimum Speed:
10 Mbps download
3 Mbps upload
Recommended:
30 Mbps download
10 Mbps upload
Latency Requirement:
Maximum 120 ms (50 ms recommended)
❌ Not allowed:
Wi-Fi of any kind
Hotspots
Satellite, 5G, Microwave Internet
USB modems
Unauthorized VPN or Proxy services
Monitor
Minimum 1280x1024
Recommended 1920x1080
Some programs require dual monitors
USB Requirement
Must have at least one USB 3.0 port (for headsets + devices)
2. OTHER REQUIRED EQUIPMENT
(Mobile devices, headsets, telephones, accessories)
Mobile Device (for login/auth only)
Smartphone with camera
iOS or Android
❌ Cannot be used for servicing or class attendance
Headset
Required for most programs:
USB hard-wired headset
Recommended brands:
Logitech
Plantronics
Jabra
Examples shown in the policy include:Plantronics Blackwire 3320
Logitech H570e
Jabra UC Voice
Telephone Requirement (varies by client)
Some client programs require:
Hard-wired telephone
Physical phone device (POTS, digital, cable, or VoIP through a physical desk phone)
❌ Softphones (apps on the computer) are NOT allowed
❌ Mobile phones cannot be used for servicing
Keyboard & Mouse
Hard-wired (USB) keyboard & mouse
(No wireless)
3. SOFTWARE REQUIREMENTS
Windows Firewall enabled
Windows Security Real-Time Protection enabled
Updated browser: Edge, Firefox, or Chrome
No incompatible security software
Must maintain secure and reliable equipment at all times
❗ 4. SECURITY RESTRICTIONS (STRICT)
The following CANNOT be installed or used:
Malware or any suspicious software
Virtual machines (VMWare, Parallels, VirtualBox)
Non-Arise VPNs
TOR browser
Proxy tools or privacy tunnels
❗ Location Restrictions:
Cannot service from:
CA, CO, CT, IL, MD, MA, MN, NJ, NY, OR, PA, VT, WA, WI, DC
5. SECURE DESKTOP (SD)
Some programs require SD/SRW — a Windows-only secure workspace.
Must be installed on Windows
No virtual machine allowed
6. PC SCAN REQUIREMENTS
Before enrolling in any client program, contractors must pass the PC Scan.
To prepare:
Reboot computer
Close all apps
Clear browser cache
Use Firefox or Chrome
Reboot router if needed
❗ 7. PC SCAN — FAIL RESULTS & FIXES
If PC Scan fails:
CPU:
Processor unsupported → Must upgrade computer.
Download/Upload Speeds:
Reboot router
Contact Internet Provider
Network Latency:
Must switch to hard-wired
No Wi-Fi allowed
Operating System:
Must upgrade to Windows 11
RAM:
System needs more memory
Add RAM (local tech may help)
⭐ TRUE COVE SUMMARY
Contractors MUST meet these standards to work with any client:
✔ Windows 11 PC
✔ Hard-wired Internet only
✔ Approved CPU + RAM + storage
✔ High-quality USB headset
✔ Smartphone for security login
✔ No VPNs, proxies, hotspots, or Wi-Fi
✔ Pass the Arise PC Scan
✔ Follow all security & equipment rules
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