FAQ's

True Cove connects independent contractors to work-from-home customer support opportunities with well-known U.S. companies. Roles include taking calls, answering chats, or assisting with customer service tasks — all from your own home. You pick your own schedule.

This is a contractor-based opportunity, not traditional employment. You are working as your own boss under your own schedule. We simply connect you to companies seeking remote support services.

Fill out our Remote Independent Agent Form to start your journey.

Once submitted and approved, you'll receive detailed step-by-step instructions to register with our trusted partner platform.

You can also reference the Onboarding Overview  to preview walkthrough instructions.

There are no upfront costs to join True Cove.

 However, once you complete the assessment and select the client program you want to work with, the platform requires two standard fees:

1. Background Check Fee — approximately $30

This is a required security screening paid directly to the platform provider.

2. Refundable Training Deposit — approximately $50

This deposit is fully refunded after you attend the first day of training for your chosen client program.

Important:

These fees are paid directly to the platform provider — not to True Cove.

Given the high volume of applications we receive, we do not allow candidates to retake the assessments. Please make sure you take the assessments in a distraction-free space and have plenty of time to complete them.

Candidates who qualify will be able to move forward to the next step in our application process, the PC scan. Once you complete the scan, you will be able to view all open and “Coming Soon” contracts and can select and complete the program-specific questions for the client program that interests you the most.

Yes, as long as:

• The schedules do not conflict

• You meet performance standards

• You remain in good standing on all programs

Many contractors add a second program to increase income.

It depends on the program and call volume. 

Some programs offer steady weekly hours, while others vary based on service intervals. 

You will receive details for each opportunity so you can choose what fits your schedule.

Yes. All client programs offer compensated training, though the rate is typically lower than production.

Your training pay will be clearly stated before you enroll.

True Cove issues payments twice per month, following the platform billing schedule.