📚 How It Works — Step-by-Step

1️⃣ Complete the Independent Agent Interest Form

Start by submitting your information so we can confirm eligibility, equipment readiness, and availability.

After review, qualified candidates will receive:

✔ A private onboarding link
✔ Instructions on how to register with our secure third-party platform
✔ Your next steps for joining True Cove Virtual’s Independent Agent network

Each link is unique, and for your security, it must be used within a short period.
If your link expires, simply contact us and we’ll send a new one.

2️⃣ Sign Required Onboarding Documents

After your onboarding request is received and approved, you will:

• verify your email
  
  

• access the Independent Agent hub
  
  

• sign the electronic forms required to finalize your account
  
  

All forms must be signed before you can browse available client programs.

3️⃣ Browse Client Opportunities

Once your account is active, you’ll complete a short skills and preference assessment.
After that, you can view and choose from available client programs such as:

• retail
  
  

• travel
  
  

• roadside assistance
  
  

• utilities
  
  

• entertainment
  
  

• tech support
  
  

You’ll be able to review:

✔ training details
✔ schedule options
✔ general program expectations

For client pay rates:
Contact True Cove Virtual after selecting your program — rates vary and are not publicly listed.

Background Screening

Most programs require a standard background check.
The third-party screening provider charges approximately $30, paid directly to them — not to True Cove Virtual.

4️⃣ Enroll in a Certification Course

Programs may require completing an online certification course (typically 1–8 weeks).

Some courses require a refundable deposit (up to $50), returned after meeting attendance requirements.

Once certified, you will:

✔ sign your client agreement
✔ receive your servicing schedule
✔ begin supporting customers remotely

5️⃣ Prepare Your Home Office

Minimum recommended equipment:

• Windows 11 desktop/laptop
  
  

• Wired high-speed internet (Ethernet)
  
  

• USB headset
  
  

• Quiet, dedicated workspace
  
  

→ View Full Equipment Policy

✨ Why Virtual Support Specialists Choose True Cove Virtual

• Choose your own hours
  
  

• Choose your client programs
  
  

• Work fully from home
  
  

• Get individualized guidance + support
  
  

• Reliable twice-monthly payouts
  
  

✉️ Still Have Questions?

Visit our FAQ page or contact us directly.